I read the book by Steve Krug on usability, "Don't make me think." Really interesting. The book not only provide the rules of common sense, through images and examples also provides the "laws" of usability. There are actually images of sites online and every single one of them explains the errors and/or changes to make these pages more usable.
In the final chapter dealt with the issue of "usability testing". According to the author the only way to understand the flaws of the websites is precisely to test the "readability" on multiple users. Krug explains how they are run and how much time and money needed.
I recommend this book for anyone involved in the design of websites, but not only!
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