Government 2.0 means to employ new governance models, invest in Web capabilities, and embrace user participation, integrate the front and back offices, but also:
- Modernize
- Promote
- Build trust
In the era of Web 2.0 where users’ heightened expectations is based on the integration of the Internet into their daily life and work, it is imperative that the public sector refine its approach to e-government to ensure that these initiatives achieve maximum impact.
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